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Shipping Policy

Shipping Policy

Shipping Policy: For Orders within the continental United States, we ship Ground and Express via FedEx or UPS to street addresses only. We cannot ship to Post Office boxes or APO/FPO addresses. For orders within the continental United States, we offer Ground, Overnight, Second Day, and Three Day delivery options. Please call the gallery for Express Shipping Rates. We do not request signature on delivery. If you require this service, please contact the gallery at (508) 693-6026 or gallery@mvglassworks.com.

To inquire about shipping to Alaska, Hawaii, U.S. Territories or internationally, please call +1 (508) 693-6026 or email us at gallery@mvglassworks.com with the delivery address and item/s of interest, to receive a quote. Customer is responsible for their countries duty, custom, and tax fees for international shipments if applicable and we are not responsible for these charges.

Orders are processed and shipped within three business days of their receipt. Please keep in mind that we cannot ship on weekends or holidays. All orders that are placed on Friday after 12:00pm will not be shipped until Monday of the following week. Ground delivery should arrive within 7-10 business days, depending on your location. If the arrival of an item is deadline sensitive, please contact the gallery and our staff will assist you in determining the best Express Shipping option available.

Shipping Insurance & Breakage Claims:

We do everything we can to ensure your package arrives safely, our shipping facility and methods have been inspected by FedEx Packaging Specialists, and we are proud of our low breakage rates. This requires great care in packing, extra packing materials, and limiting the number of the items in a box to ensure safe delivery. We expect careful handling by the carrier while the package is en-route to you, however sometimes damage does occur. If your package arrives damaged, please keep the original packaging material and notify us within 10 business days of the receipt of the package by phone at (508) 693-6026 or by email at gallery@mvglassworks.com. We will replace or refund the purchase price of all broken items if you reported within 10 business days.

How to Package and Ship Glass for Returns or Exchange:

Items in their original conditions maybe returned for refund, exchange or store credit up to 30 days after the date of purchase with approval issued by our gallery. If you are packing and shipping a return with out approval, you may either bring the items to a UPS store and have UPS package and insure it for full retail value, or floors the requirements below for shipping. Package the glass back in the white gift box it was received in with white tissue and a layer of bubble wrap around the piece. Make sure the piece is securely packaged in the box, you may need to add some packaging material to ensure that the piece is not loose in the box. Include a copy of the return invoice, provided to you via email as an approval of the return, in the box. Use a new corrugated box that is larger than the gift box by at least 2″ on all sides. Tape the bottom of the box closed making sure that it is square. Fill with a small amount of peanuts and then place the gift box inside, filling the rest of the box with loose-fill. Make sure to shake the box allowing for the peanuts to settle into all sides. Top-fill box with peanuts so that when you close the lids the pressure on the extra peanuts will lock the gift box into place. Tape the box closed and write “Fragile Glass” on th stop and sides of the box. You must ship glass by UPS to ensure that glass breakage is insured for the full retail value, if over $100.